gtt99's Privacy Policy

1 Introduction & Scope

gtt99 places the highest importance on the privacy of players in Bangladesh. This privacy policy applies to all members registered on and using the gtt99 platform. It explains what types of personal information we collect, why we collect it, how we use it, and what steps we take to protect your information.

By using the gtt99 website and all associated services, you are considered to have accepted the terms of this policy. This policy is an integral part of our Terms & Conditions. We commit that your personal information will be used only for the purposes described in this policy and will not be sold or transferred to any unauthorized third party.

2 Types of Information Collected

gtt99 may collect the following types of information. The amount of information depends on how you use our platform.

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID card or passport number (for identity verification when required)
• Current address

2.2 Contact Information

• Mobile number
• Email address

2.3 Financial Information

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Session duration and page visit details
• Login time and location (geographic area)

2.5 Gaming Activity Information

• Betting history and game logs
• Win and loss records
• Preferred game categories
• VIP level and rewards information

3 How Information Is Collected

gtt99 collects user information in several ways. Each method is transparent and carried out for a specific purpose.

3.1 Information Provided Directly

You provide information directly to us when you register an account on the gtt99 platform, log in, request a deposit or withdrawal, or contact our support team.

3.2 Automatically Collected Information

Our servers automatically record IP addresses, browser information, a list of pages visited, and session data. This is necessary for security monitoring and improving platform quality.

3.3 Information Received from Third Parties

For identity verification purposes, we may receive limited information from authorized verification service providers. In such cases, only the minimum necessary information is used.

4 Purposes for Using Information

gtt99 uses the information collected for the following specific and lawful purposes:

4.1 Account Management

Information is used to create, verify, and maintain your account and to confirm your identity. Age and identity verification are an essential part of our service.

4.2 Processing Financial Transactions

The necessary financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. The minimum deposit is ৳500, and relevant information is verified for withdrawals.

4.3 Providing Customer Support

Your account and history information is used to resolve your issues through 24/7 live chat and email support.

4.4 Security & Fraud Prevention

Technical information is analyzed to protect accounts, prevent unauthorized access, and detect suspicious activity.

4.5 Service Improvement

Aggregate (non-personal) usage data is analyzed to improve the functionality, usability, and gaming experience of our platform.

4.6 Promotional Communications

If you consent to receiving promotional messages, gtt99 may contact you about bonus offers and special promotions. You may withdraw this consent at any time.

5 Sharing & Disclosure of Information

gtt99 never sells your personal information or gives it away free to any third party. However, sharing information may be necessary in the following limited circumstances:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and managing technical infrastructure. These partners are provided only the information necessary to carry out their specific service and may not use this information for any other purpose.

5.2 Legal Obligations

We may be required to disclose relevant information in response to a legal order or directive from a competent authority. In such cases, we will always provide only the minimum information requested.

5.3 Corporate Changes

User information may be transferred in the event of a business merger or acquisition. In such cases, users will be notified in advance and the new entity will be required to comply with the terms of this privacy policy.

6 Information Security Measures

gtt99 has adopted industry-standard technical and organizational measures to protect your information.

6.1 Encryption Technology

All data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption technology. This means all information exchanged between your browser and our servers is fully encrypted.

6.2 Access Control

Only employees who require access to your personal information in order to provide services are granted access to it. All employees undergo strict confidentiality agreements and data protection training.

6.3 Secure Server Infrastructure

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Round-the-clock monitoring against unauthorized access is in place.

6.4 Password Protection

Your password is always stored in hashed form — no employee can ever see your actual password. Using a strong password and changing it regularly helps keep your account secure.

7 Cookies & Tracking Technologies

gtt99 uses cookies and similar technologies to keep the platform running smoothly.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate the site's core functions.
• Functionality Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Help us understand how users are using the site and improve our services.
• Security Cookies: Used for fraud detection and account protection.

7.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling certain essential cookies may prevent some important platform functions from working properly.

8 Data Retention Period

gtt99 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected.

8.1 Active Account Information

All your information is retained for as long as your account remains active. This information is continually used to improve your service experience.

8.2 Information After Account Closure

Even after an account is closed or deactivated, information necessary to meet legal obligations and resolve potential disputes may be retained for a specified period. Once that period ends, the information is securely deleted or anonymized.

8.3 Financial Transaction Records

Financial transaction records are retained for the period required by applicable legal guidelines. These records may be used as evidence in the event of a dispute.

9 User Rights

If you have an account with gtt99, you are entitled to the following rights:

9.1 Right to Access

You may request at any time to know what information gtt99 holds about you. We will provide a summary of the stored information in response to your request.

9.2 Right to Rectification

If there is any incorrect or incomplete information in your profile, you may request a correction through our support team. There is an option to update your name, address, and contact details.

9.3 Right to Erasure

Where there is no requirement to retain information for legal obligations, you may request the deletion of your account and associated personal information.

9.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. Upon receiving this request, we will remove you from the marketing communications list as soon as possible.

10 Protection of Minors

gtt99 is for users aged 21 and above only. We never intentionally collect information from minors.

If, for any reason, a minor has registered on our platform, please inform us immediately. We will promptly close that account and delete all related information.

Age verification is an important part of our registration process. To learn more about the protection of minors, please visit our Responsible Gaming page.

11 Third-Party Connections

gtt99 has technical integrations with certain third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft) on its platform. These providers may have their own privacy policies.

Third-party game providers use only the minimum technical data required to operate games (such as session IDs). Your personal or financial information is not shared directly with them.

To process payment methods (bKash, Nagad, Rocket, Upay, and bank transfers), the necessary transaction information is shared with the relevant providers. These providers operate according to their own security and privacy standards.

12 Policy Changes

gtt99 reserves the right to update this privacy policy due to business changes, technological developments, or new legal requirements.

If any significant changes are made, we will notify you through a clear notice on the platform. Continued use of the platform after such changes will be considered as your acceptance of the updated policy terms.

The most current version of the policy will always be available on this page. The "Last Updated" date at the top of the page always indicates the date of the most recent revision.